01Items in stock :
Orders placed before noon are dispatched the same day. If you place an order after 12 p.m., it will be shipped the next day (so within 24 hours). An automatic shipping confirmation e-mail with tracking number is sent to you when the package has been deposited with the postal service.
02Items on order:
Lead times are approximately 4 to 8 weeks. The products are available subject to the stocks available from the suppliers. In the event that it is not possible to obtain an item ordered, Alsace Boutique undertakes to notify you as soon as possible in order to find a solution.
03Items In Stock and On Order:
In the event that your order contains several items with different availability, it is the item with the longest lead time that is valid for the shipment of the entire order. Alsace Boutique recommends that you separate your orders if you wish to be delivered more quickly and in several installments.
04Delivery methods:
- Colissimo by post (in 48 hours after dispatch): your order delivered directly to you
- Click & Raplick (the same day): come and collect your orders without paying the delivery costs directly in our shop: 8 rue de l'Eglise 68000 COLMAR Monday to Sunday from 10 a.m. to 6 p.m.
05Return :
In the event of an error on our part, the delivery costs of the return of the article will be at our expense. We will send you a return slip by email.
In the event of an error on your part, the delivery costs of the return will remain your responsibility. The item must be returned in its original packaging without any damage within 14 days.
06Refund after return :
Reimbursement is made on the day of receipt of the article on the account of your credit card if payment by credit card. If payment was made by bank transfer, the refund is made by bank transfer.
07Shipping costs :
We apply the delivery costs of La Poste calculated according to weight and volume. The amount of the delivery costs is indicated before the payment of the order.
08Country of delivery :
Delivery D + 3 with signature
No delivery of alcohol is offered to foreign countries.
We deliver to the following countries: Germany, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Spain, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland.
09Packaging of items:
Particular attention is paid to the preparation of orders. The dishes are carefully wrapped in special pottery cardboard and bubble wrap.
In case of gift wrapping, please let us know in the comments section.
